Escalation of Chatbot in Mobile Application Development

Posted by Parija Rangnekar On Filed under Mobile App Development No Comments
Escalation of Chatbot in Mobile Application Development
chatbot in mobile app development
Chatbots – A Magical Technology to Automate Business Communication, and Save Time!
With most companies laying their focus on customer engagement, the role of technology has drastically shot up. Customer expectations are all-time high and patience levels are dipping. Customers want immediate responses to their queries/concerns. Owing to increased number of queries from users, customer service teams are unable to fulfil all the requests thereby increasing customer dissatisfaction. But, the technological transformation has resulted in the invention of an intelligent solution to this problem: Chatbots.
We all have interacted with chatbots some or the other time. Chatbots are software programs designed to conduct human-like online interactions using text or audio responses and offer a rich customer experience to the end-users. With users gravitating towards mobile apps, chatbots have started to become a crucial part of mobile app development. Countless chatbot application development services have emerged worldwide for serving various businesses.

Types of Chatbots:

When Facebook integrated bot support into its messenger in 2016, it simply took over the market. Following the footsteps, a plethora of other companies started launching chatbots with the help of mobile app development services. Today, chatbot integration in mobile apps, as well as, websites has become very common. So what type of chatbots are available in the market? If broadly classified, they come in two varieties:
  • AI-based Bots – Learn from the environment and user conversations. These get smarter as they encounter different situations.
  • Fixed Bot – Run on a set of data already fed into the system. They respond only to pre-defined commands and pick from a given set of responses.

Are Chatbots in Mobile Application Development working Well for Companies?

Absolutely. Major companies are banking on chatbots to improve their user engagement. Look at e-commerce giant, Amazon. Amazon has doubled its force in this space. Amazon integrated its voice assistant, Alexa, into its native mobile app. It has also intelligently integrated messaging assistant into its mobile application. The chatbot has been doing wonders for Amazon.
Not just Amazon, but several other companies are placing their bets on chatbots and partnering with chatbot application development companies. At sometime around in late 2016, Bank of America too announced a launch of an AI-based chatbot – Erica. The chatbot was launched with an aim to enhance customer experience and finances. It is in use today as well and is easing out numerous processes in money management.
Gartner, a world leader in IT research, has already predicted that by 2021, more than 50% of enterprises will spend more on chatbots than mobile apps. So, it is evident that Chatbot in mobile application development has already started to be the face of AI.

Why should you consider chatbot integration in your mobile app?

Though chatbots have created success stories for many companies, it is always good to know the fundamentals of why this technology is working so well. Here are a few reasons that are true for chatbot technology:
Simplify Mobile App Experience:
Chatbots cut the human dependency and provide 24/7 customer service. Customers are able to make a faster decision with the help of a chatbot – thanks to multiple choices offered quickly by smart chatbots that are able to learn the customer requirement.
Drive Sales Through Chatbot:
E-commerce giants like Amazon have been able to not just handle customer queries but also able to drive sales with chatbots around.
Application Becomes Highly Responsive:
Mobile app users do not need to wait for hours or even minutes anymore to get a response. Chatbots are quick and highly responsive. You ask a query, and in the shortest time possible, there will be a response.
Chatbot Handles Multiple Requests:
Chatbots will be able to handle multiple requests at a time. This is seen as one of the major advantages that it holds. It is humanly impossible to handle so many requests, but chatbots make it possible. Therefore, they allow cost-savings too.

Need for Chatbot Customization in Mobile Apps:

As mobile apps are becoming one of the best platforms to engage the audience, it makes more sense to integrate a chatbot in the mobile application development process and build a strategy that involves engagement and communication with the customer through the chatbot.
But, there’s no ‘one size fits all’ chatbot. You can get the chatbot customized from a chatbot app development company as per your business requirements. This allows you to choose more apt and interactive responses for your customers, which will address their specific needs.

Wrap-up:

Advancement in AI development is impacting the chatbot application development process to a great extent. Chatbots are becoming intelligent day-by-day and revolutionizing diverse businesses. Whether the banking sector, social media apps, telecommunication sector, eCommerce apps, or other online services are preferring chatbot automation increasingly. Consequently, the demand for expert chatbot developers and chatbot application development services is sky-rocketing.

How Much Does It Cost to Develop a HIPAA Compliant Application in 2022?

Posted by Parija Rangnekar On Filed under Healthcare No Comments
How Much Does It Cost to Develop a HIPAA Compliant Application in 2022?
Healthcare App Development Company
Introduction: HIPAA Compliant Application
If you are a healthcare provider and have a mobile application that deals with protected health information (PHI), then your app would have to be HIPAA compliant.
Well, collecting information does not require you to be compliant, but sharing the information requires you to be.

Importance: HIPAA Compliant App Development in 2022

So, if you are planning to craft a healthcare mobile application that involves PHI, make sure that it is a HIPAA app.
A HIPPA-compliant application refers to a software solution that meets the standards set by the US Health & Human Services, A HIPAA compliant mobile app ensures that the user data you hold is secured.
Most entities in Healthcare IT Services that collect and share patient information are concerned about HIPAA since non-compliance can turn out to be a costly affair.
Hospitals & companies violating HIPAA compliance attract a heavy fine that could even run into millions of dollars – there have been several instances of hospitals being levied a heavy penalty for data breaches.

The HIPAA Compliance & Its Costs

 If you are planning to develop a HIPPA-compliant healthcare app, you should first evaluate what levels of HIPAA compliance you need. This will depend on the PHI (data) you hold and the amount of the data you are sharing. The lesser the sharing, the lesser the compliance.
 If you are getting the app developed through a healthcare application development company, then the app development company should be informed about HIPAA right in the development stage because they have to work on privacy & security rules.
 The cost of developing a HIPAA compliant app generally depends on factors like
  • The type of the healthcare Organization
  • The size of the organization
  • The Organization Culture
  • Geographic Location of the healthcare body
  • The number of Business Associates involved
For a small-sized covered entity (covered entity: doctors, hospitals, insurance companies, clinics, etc.), the HIPAA compliant app development cost would be somewhere around: $4,000 to $12,000. This cost includes Risk Management & Management Plan, Remediation, and Training & Development Policy.
For a medium or large-scale covered entity, the cost of building a HIPAA compliant app would be approximately $50,000 or more. This cost includes Remediation, Risk Analysis & Management Plan, Penetration Testing, Training, and Policy Development & Vulnerability Scans.

Alternative Option:

If the app development cost seems way too higher, the other option available is resorting to a cloud service provider, which is already HIPAA-compliant.
When choosing a cloud-based service provider, you need to check if that service provider will minimize the risk of data breaches, and whether the service provider is ready to serve you.
Although the costs of developing a mobile application that is HIPAA-compliant seem higher, it is always better to be on the safer side and avoid paying large penalties. These compliance errors are apparently too costly to be made.

Conclusion:

The penalties for security breaches are heavy due to the nature of the data that is being dealt with. Patient information is very sensitive in nature as it contains their medical history. In 2017, IBM & Ponemon conducted research that gave away some interesting facts.
They found out that on average, a single data breach costs $380 per record, which is 250% more than the data breach across other industries around the globe.
A HIPAA compliant app is trusted by patients as such an app keeps their information private & secure. If you would like to develop a new-era HIPAA compliant app for your medical facility, reach out to Biz4Solutions, a prominent mobile app development companythat specializes in healthcare app development. We are having a rich experience of 12+ years in tailoring highly customized HIPAA compliant healthcare apps/solutions for our global clientele.